| Terms & Conditions
||Canadian Dollars. Shopping cart sales are
processed in Canadian dollars regardless of displayed amount. Other
currencies shown are approximate and for comparison only. National 4wd
takes into consideration in the exchange rate; inbound freight, duty,
US dollar purchases and clearing fees to Canada. US customers wishing
to purchase product in USD and delivered to a US location pay only USD
Pricing vs. In store Pricing Disclaimer:
Online prices are available for online purchases only,
National 4WD reserves the right accept or refuse online pricing
in-store or in-store pricing online.
It is possible to receive different pricing on the internet verses
in-store pricing. If you shop online for a price, then go to the store,
you may get a different price and maybe higher price.
If you encounter a pricing situation you have a choice...
1. -Buy online through the online store (you don't get your club or any
other in store discount or promotion).
2. -Buy in store and get your over the phone, in person quote
and club or any other in store discount if applicable.
National 4WD reserves the right to change this policy at
anytime without notice.
|Price Match Guarantee:
National will not be knowingly undersold. If you find the
identical product on sale for less, within 30 days, we will gladly
refund 110% of the difference. National 4WD will
only price match online purchases against online sale items and
in-store purchases against in store sale items . Consideration
will be given for duty, exchange rates and freight. This policy does
not apply to end of line sell offs, used, remanufactured, re-boxed, out
of date, out of business sales and/or club or group buys.
||We realize that finding the necessary expertise
to install some products where you live can be difficult. No problem.
We are glad to help. If you book any install that requires at least 8
hours, and you live more than 2 hours away, we will gladly pay for one
night's stay at a local motel. Call us for details.
||Our warranty policy is as follows. In the case
of parts purchased, we strictly follow the policy laid out by the
specific manufacturer. In most cases, manufacturers will not cover
expenses such as labor, return freight,
duty or taxes. We suggest you follow the links in the shopping cart to
the vendor's home page to get the specifics of their warranty. On any
installation done at one of our locations, we will warranty the
installation for the life of the product.
Delivery is subject to warehouse availability. Out of stock
items will be shipped as soon as possible, upon arrival from the
manufacturer/publisher. Please take shipping time into consideration.
National 4WD reserves the right to cancel any order placed and fully
refund any monies received in the event of product being unavailable
from the vendor or manufacturer. National 4WD makes every effort to
ship to our customers in a timely fashion. Air shipping is available
for an additional charge.
Best way Shipping Option is shown as 0.00 at checkout. It is NOT free.
A National4wd representative will contact you usually within 48 hours
with the shipping rate for your order via email. Upon your approval we
will add the shipping rate to your credit card or Paypal account which
you originally chose unless other mutually acceptable arrangements have
National 4WD Centres typically ships to United States and
Canada through the automated online store.
National 4WD Centres will ship to other global destinations. For global
shipping quotes and special arrangements please email: firstname.lastname@example.org , Live Help or telephone:
A tracking number is normally emailed to you once an order
has been completed and shipped is shipped by courier. In the event an
item is not in stock, National 4WD may choose to have it shipped
directly from the vendor or manufacturer to fill your order as quickly
as possible. In this case a tracking number will not be provided but if
needed, we would request one on your behalf.
Canada Post or US Postal tracking numbers are not provided. Please
allow 7 working days before requesting tracking numbers.
1 - Damaged Goods
If you receive a package that is damaged, you must report this to
National 4WD immediately. Keep all packing materials. If possible,
note to driver at the time of delivery that the package is damaged but
do NOT refuse shipment. Carefully inspect all packages upon delivery.
All damaged packages must be reported to National 4WD within 7 business
days. Damages not reported in this time become the customers
National 4WD Centres is not responsible for damaged goods or
missing shipments that have been signed for.
2 - Lost Shipment;
Please call, Canada 1-800-575-7500 or International 905-634-0001.
National 4WD Centres reserves the right to cancel or refuse orders.
||All illustrations, photographs, and
specifications within this web site are based on the latest product
information available at the time of publication. Images shown are for illustrative purposes and may not be an exact representation of the product. While we strive for
accuracy, National4wd.com reserves the right to make changes at any
time, without notice, to prices, descriptions, images and policies.
National 4WD reserves the right to cancel or refuse an order in the
event there is found to be an error in pricing or product description.
National 4WD Centres may, at our discretion, either contact you for
instructions or cancel your order and notify you of such cancellation.
Products listed are registered trademarks of their respective
All returns require prior authorization, National 4WD Centres
will only accept new unused, unopened items for return. Special order,
electrical, cut, custom painted and custom built items are
non-returnable. Mounted tires are deemed to be used and are
non-returnable. An RGA (Return Goods Authorization) number must be
obtained from National 4WD Centres within 7 days of receiving your
merchandise for refund. Refunds, if given, will be refunded through the
same method as the original payment. All returns after 7 days will only
be eligible for an in-store or online credit at National 4WD's
discretion. 30% restocking fee applies.
Shipping charges are non-refundable and the purchaser is responsible
for the cost of return shipping as well as the original shipping. Items
returned without prior authorization or collect will be refused.
NationAl 4WD Centres will not be responsible for loss of product,
shipping or any other charges incurred from products returned without
prior authorization (R.G.A.).
Restocking Fees: A restocking fee of up to 30% will
apply to merchandise returned for any reason other than damaged or
wrong merchandise sent. We do not accept used merchandise under any
circumstances. NO refund will be given for parts that have been
installed or products returned with missing parts. Please check
packages upon receipt to make sure all parts are there.
Only orders shipped to Ontario, Alberta, British Columbia, and Quebec are charged G.S.T. and applicable sales tax if
Orders shipped to Canadian destinations other than Ontario, Alberta,
British Columbia and Quebec will be charged G.S.T. only. Orders shipped to New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador will be charged HST.
Orders Shipped to United States and other Global destinations will not
be charged any tax by National 4WD Centres. Border duties may apply.
Tariffs, duty, VAT and any other taxes or fees charged by customer's
destination country border is the responsibility of the customer. At
such time as National 4WD may be charged brokerage fees, customs, taxes
or any other fees surrounding an international order. National 4WD will
forward such charges to the customer directly or National 4WD will
charge the customer for such expenses to the account that the order was
||We offer full customer support and are happy to
assist you in the installation process should questions arise.
Carefully read through all installation instructions prior to
installation. If you are not sure that you received the proper parts,
please contact National 4Wd prior to installation. You must contact
our office within 7 business days with issues of damaged packages or
incorrect parts. National 4WD is NOT responsible for parts that are
installed improperly or not used for the applications intended. If you
have any questions, call prior to installation... We are here to help.
Should you decide to cancel your order, you must contact
National 4WDs Sales Department. At our discretion a cancellation fee
of up to 30% will apply. Any orders cancelled after shipping are
considered returns and you must receive an RGA (Return Goods
Authorization) prior to returning. We are not responsible for shipping
charges on returned items. If you refuse a package, shipping charges
will be billed to you for the return shipping and appropriate
restocking fees applied.