Online prices are available for online purchases only, National 4WD reserves the right accept or refuse online pricing in-store or in-store pricing online.
It is possible to receive different pricing on the internet verses in-store pricing. If you shop online for a price, then go to the store, you may get a different price and maybe higher price.

If you encounter a pricing situation you have a choice...
1. -Buy online through the online store (you don't get your club or any other in store discount or promotion).

2. -Buy in store and get your over the phone, in person quote and club or any other in store discount if applicable.

National 4WD reserves the right to change this policy at anytime without notice.

National will not be knowingly undersold. If you find the identical product on sale for less, within 30 days, we will gladly refund 110% of the difference. National 4WD will only price match online purchases against online sale items and in-store purchases against in store sale items . Consideration will be given for duty, exchange rates and freight. This policy does not apply to end of line sell offs, used, remanufactured, re-boxed, out of date, out of business sales and/or club or group buys.

Delivery is subject to warehouse availability. Out of stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration. National 4WD reserves the right to cancel any order placed and fully refund any monies received in the event of product being unavailable from the vendor or manufacturer. National 4WD makes every effort to ship to our customers in a timely fashion. Air shipping is available for an additional charge.
Best way Shipping Option is shown as 0.00 at checkout. It is NOT free. A National4wd representative will contact you usually within 48 hours with the shipping rate for your order via email. Upon your approval we will add the shipping rate to your credit card or Paypal account which you originally chose unless other mutually acceptable arrangements have been made.

International Shipping;
National 4WD Centres typically ships to United States and Canada through the automated online store.
National 4WD Centres will ship to other global destinations. For global shipping quotes and special arrangements please email: sales@national4wd.com , Live Help or telephone: 905-634-0001

Tracking Number;
A tracking number is normally emailed to you once an order has been completed and shipped is shipped by courier. In the event an item is not in stock, National 4WD may choose to have it shipped directly from the vendor or manufacturer to fill your order as quickly as possible. In this case a tracking number will not be provided but if needed, we would request one on your behalf.
Canada Post or US Postal tracking numbers are not provided. Please allow 7 working days before requesting tracking numbers.

Shipping Claims;
1 - Damaged Goods
If you receive a package that is damaged, you must report this to National 4WD immediately. Keep all packing materials. If possible, note to driver at the time of delivery that the package is damaged but do NOT refuse shipment. Carefully inspect all packages upon delivery. All damaged packages must be reported to National 4WD within 7 business days. Damages not reported in this time become the customer’s responsibility.
National 4WD Centres is not responsible for damaged goods or missing shipments that have been signed for.

2 - Lost Shipment;
Please call, Canada 1-800-575-7500 or International 905-634-0001.

National 4WD Centres reserves the right to cancel or refuse orders.

All returns require prior authorization, National 4WD Centres will only accept new unused, unopened items for return. Special order, electrical, cut, custom painted and custom built items are non-returnable. Mounted tires are deemed to be used and are non-returnable. An RGA (Return Goods Authorization) number must be obtained from National 4WD Centres within 7 days of receiving your merchandise for refund. Refunds, if given, will be refunded through the same method as the original payment. All returns after 7 days will only be eligible for an in-store or online credit at National 4WD's discretion. 30% restocking fee applies.
Shipping charges are non-refundable and the purchaser is responsible for the cost of return shipping as well as the original shipping. Items returned without prior authorization or collect will be refused. NationAl 4WD Centres will not be responsible for loss of product, shipping or any other charges incurred from products returned without prior authorization (R.G.A.).

Fee Schedule;
Restocking Fees: A restocking fee of up to 30% will apply to merchandise returned for any reason other than damaged or wrong merchandise sent. We do not accept used merchandise under any circumstances. NO refund will be given for parts that have been installed or products returned with missing parts. Please check packages upon receipt to make sure all parts are there.

Only orders shipped to Ontario, Alberta, British Columbia, and Quebec are charged G.S.T. and applicable sales tax if any.
Orders shipped to Canadian destinations other than Ontario, Alberta, British Columbia and Quebec will be charged G.S.T. only. Orders shipped to New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador will be charged HST.
Orders Shipped to United States and other Global destinations will not be charged any tax by National 4WD Centres. Border duties may apply. Tariffs, duty, VAT and any other taxes or fees charged by customer's destination country border is the responsibility of the customer. At such time as National 4WD may be charged brokerage fees, customs, taxes or any other fees surrounding an international order. National 4WD will forward such charges to the customer directly or National 4WD will charge the customer for such expenses to the account that the order was placed on.

Should you decide to cancel your order, you must contact National 4WDs Sales Department. At our discretion a cancellation fee of up to 30% will apply. Any orders cancelled after shipping are considered returns and you must receive an RGA (Return Goods Authorization) prior to returning. We are not responsible for shipping charges on returned items. If you refuse a package, shipping charges will be billed to you for the return shipping and appropriate restocking fees applied.