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| Privacy statement |
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We respect your privacy!
Privacy
Policy
national4wdonline.com has created this privacy policy to inform
you of the information gathering and dissemination practices for this Web
site, www.national4wdonline.com. Because we want to demonstrate our commitment
to your privacy, we have agreed to disclose our information practices and
to notify you of:
- What personally identifiable information of yours or third party
personal identification is collected from you through this Web site
- The organization collecting the information
- How the information is used
- With whom the information may be shared
- What choices are available to you regarding collection, use and
distribution of the information
- The kind of security procedures that are in place to protect against
the loss, misuse or alteration of information under National 4wd control
- How you can correct any inaccuracies in the information
- If you have questions or concerns regarding this statement, you
should contact our Customer Service Department by email at sales@national4wd.com
Visiting www.national4wdonline.com:
Your IP address, browser
and reference site domain name are logged every time you visit our site.
This data is used strictly for the analysis of load information and
maximizing the efficiency of our servers. Except as provided in this
privacy policy, we will not share this data with anyone in any way.
Using Cookies:
"Cookies" are files stored on
your computer's hard drive by your browser. These cookies help us identify
our account holders and optimize their shopping experience. They do not
include any data that will identify you personally. They will, however,
allow you to use some specialized www.national4wdonline.com features. Cookies
also allow us to hold selections in your shopping cart when you leave our
site without checking out. Most browsers accept cookies automatically, but
allow you to disable them if you wish.
Ordering from www.national4wdonline.com:
When you order from
www.national4wdonline.com, we need your name, email address, shipping address
and credit card number/expiration date. We use this data to process your
order, ship it and send you order and shipping confirmations via email.
Except as provided in this privacy policy, we will not sell, rent, or give
out this data to any other organization without your consent. (However, we
will cooperate fully should a situation arise where we are required by law
or requested by a law enforcement agency to provide information about a
customer.) We use the purchases you make to customize our product
recommendations. We also track customer traffic patterns and site usage.
Traffic and usage data is used only to improve our site's design and
provide our customers with a fulfilling shopping experience. Order
Fulfillment: Located in
Ontario
Canada,
provides some of our customers order fulfillment and shipping services.
They have access to information needed to accurately fulfill and ship your
orders.
Opening a www.national4wdonline.com
account:
We require your name, location,
address, email address, and telephone number, to open an account for you.
We also ask some additional optional questions to help us better serve
you. Except as provided in this privacy policy, this account data is never
shared with anyone in any way without your consent. (However, we will
cooperate fully should a situation arise where we are required by law or
requested by law enforcement agency to provide information about a
customer.) To correct any account data, simply sign on and fix the
information that is incorrect.
Customer Service:
When you email us, your emails are
stored within our system so that we may refer to previous emails from you
as needed so that we may properly address your questions and concerns.
Additionally, through our Live Rep system, you may chat live with one of
our customer service representatives. The chats will be saved for
approximately 24 hours and then removed from our system. Except as
provided in this privacy policy, the information you provide to our
customer service department is not shared with anyone without your
consent.
Our Third Party Relationships:
We have established several relationships with third
parties vendors to best serve our customers.
- Affiliates:
From time to time we may establish an affiliate program. An affiliate
program allows other Web sites to earn money by linking customers to our
site from their sites. These affiliates can only access data about the
number of transactions and their resulting earnings. They cannot access
our customers’ personal data. If you choose to apply to any of our
affiliate programs, we use the data you give us strictly for conducting
business with you. We have entered into certain agreements with certain
third parties for the purpose of helping to administer the affiliate
programs. Such third parties may have access to certain of your
information if you are an affiliate of the web site but is restricted to
only use such information in connection with its administration of the
affiliate programs.
- Order Fulfillment: Certain vendors of ours provide customer order
fulfillment and shipping services on our behalf. These vendors have
access only to information needed to accurately fulfill and ship orders,
which are processed through such vendors. These vendors have agreed to
not use any personally identifiable information of customers for any
other purpose.
- Credit Card Processing: We use Moneris
Services to process credit card orders. We supply them with data for
credit card authorization and fraud detection only and they are
restricted from using the data for any other purposes.
- Web Site Evaluation: From time to time, we engage certain third
parties to observe, track and report on the behavior of the users of
this Web Site in order to evaluate the performance and features of this
Web Site. These third parties will only have access to information to
the extent necessary and will be required to not use any personal
information for any other purpose.
- Marketing and Promotions: From time to time, we engage certain third
parties to assist in the dissemination of marketing and promotional
offers (i.e. e-mails) to those customers who have agreed to receive such
offers. These third parties will only have access to information to the
extent necessary and will be required to not use any personal
information for any other purpose.
- Additional Third Party Relationships: From time to time, we engage
other third parties to assist in providing marketing, order processing
and fulfillment services. These third parties will only have access to
information to the extent necessary and will be required to not use any
personal information for any purpose other than providing such services.
- We may share non-personal, non-individual statistical information
with our marketing partners, advertisers or other third parties for
research purposes. This means we may share with a third party how many
customers purchased a specific product, but not whether an individual
purchased any particular product.
-
Security Policy:
We use state-of-the-art Secure
Socket Layer (SSL) encryption technology to protect your personal
information. The only time you are required to sign on our site is when
you are making a purchase. On the Checkout page, you will be asked to
access your existing account or create a new one. Existing account holders
are prompted for their ID (your email address) and password. This password
is for your protection. If you don't have your password, there is a link
that reads "Lost your password?" Click on this for instructions on how to
get your password. Only employees who require personal information to best
serve our customers have access to your personal data. To ensure only
necessary access, this data is password protected. All of our employees
with access to this data are trained on our security policy and practices
when they are hired. Periodically, these employees are given a refresher
course to ensure security of this data. Our site is reviewed every two
years for security.
Changes to Privacy Policy:
We will notify all customers
and account holders of material policy changes via email as they arise.
These changes will be found on this page.
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